(BUSINESS)

builder

Are there things in your business you don’t love that you wish you could off-load? Have you become a bottleneck for your business? Are you working late into the evenings?

Let’s get you back to what you love and where you add the most value in your business.

(SOLUTIONS)

OPERATIONS

Do you know your market down to a T but hate the idea of setting up a new CRM? Does bookkeeping fill you with dread? Do you feel underprepared when it comes to onboarding new employees?

  • Let me help you implement processes and systems to ensure the back-end of your business can run without you.

    Work flows
    Processes & procedures
    Software audit
    New software implementation
    Training manuals
    Resourcing
    Onboarding – new starter pack
    Contracts

CUSTOMER SERVICE

Drowning in unanswered emails? Flooded with comments and DMs on social media accounts? Finding yourself answering your emails in bed at night?

  • You have no need for a full time employee but you find yourself answering customer service requests on a daily basis. It’s time to outsource this. This will allow you to get out of your business and have time to work on it (hint: this is where your business needs you).

    Inbox management
    Responding to direct messages
    Exploring Chatbot options

CREATIVE COMMS

Stuck looking at a blank page? Can’t afford a full-time designer? Wasting time on Canva searching through templates? Have you got the ideas but can’t bring them to life?

  • You’re not alone. This is often the last part that business owners outsource but on point branding is crucial to your business success. As a qualified graphic designer, I’ve got you covered in this department from start to finish (without the cost of a full time designer!)

    Branding
    Website design and updates
    Printed collateral
    Digital assets

SOCIALS & EMAIL MARKETING

Only managed to post three times this month? Have great ideas but no time to execute them? Got that email list that is waiting to hear from you?

  • Like it or not social media and marketing is essential in a modern day business. While it doesn’t require daily action, a strong strategy can build a loyal customer base and return in sales over time.

    Social media audit
    Strategy & comms plan
    Management of accounts
    Email campaigns
    Automated email flows

(ALL-ROUNDER)

Throughout my professional journey, I have honed and diversified my skill set across various disciplines, spanning Operations, Customer Experience, Marketing, and Sales. This extensive background positions me as the perfect all-rounder to help your business.

As a seasoned decision-maker, I've played a pivotal role in evaluating financials, shaping strategic initiatives, optimising general business operations, and fostering teams and culture. My analytical expertise extends to dissecting business costs, managing budgets, and strategically allocating resources.

Adding a creative touch to my repertoire, I circle back to my roots in graphic design, bringing a unique perspective to the realms of Operations, Customer Experience, Marketing, and Sales. My experience spans across various industries, including corporate, interior design, architecture, construction, health, beauty, lifestyle, hospitality and agriculture, where I've consistently delivered effective creative communication solutions.

Lean on me, I’ve got you covered!

“Your expertise and genuine care have made a world of difference. From streamlining our schedules to your creative marketing ideas, every detail has helped us grow and improve. We truly appreciate your dedication and your positive attitude you bring to everything you do. Thank you for being such an essential part of our journey.”

CARLY VANDERMEER – VANDERMEER HAIR

(NOTEWORTHY)

Implementing a digital handbook to manage employee information relating to company and team procedures, onboarding programs and the product handbook.

Wrote an onboarding procedure accompanied by a detailed induction plan for new employees.

Implemented regular training programs for product knowledge, sales techniques, procedures and relationship building.

Developed and implemented a company Global WIP system to enhance accountability, efficiency, transparency and communication across the business.

Managed the development of a new commercial website that allowed trade customers to create an account to access pricing, drawings and spec sheets.

Created and rolled out a series of proposal, presentation and tender submission templates for the sales team to use to maintain a consistent visual identity.

Developed a product brief and managed to launch of the collection.

Established criteria to assess new business initiatives and created a case for consolidating pricing information into a master pricing calculator.

Strategic planning to prioritise resource allocation and maximising return on time to achieve sales targets.

Sales pipeline management across growth, acquisition and maintenance segments.

Tender management to successfully win a $1.5 million contract.

Implemented new software for the sales team to enhance client communication efficiencies.

Collaborated with marketing to define the ideal customer/s and created personas.

Coordinated procedures to ensure a cohesive approach to client interactions.

Implement a robust client feedback process to improve service delivery and client satisfaction.

“Rachel is a rare talent - the perfect mix of operational and procedural excellence, paired with outstanding communication skills.”

JACQUELINE ROBINSON – PAST CO-WORKER